Shipment processing time
We’re a small crew but will do our best to package your orders as fast as we can. On average all orders are processed within 2-3 business days.
Shipping rates & delivery estimates
Currently we offer a flat rate of $15 for all orders across Canada and the US with an expected delivery date of 2-8 business days after shipping from our HQ in Vancouver, BC.
Metro Vancouver residents are eligible for $10 flat rate or Free Local Pickup at Red Room by appointment.
Delivery delays can occasionally occur.
Shipment to P.O. boxes
We do not ship to PO boxes.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We are in the process of sorting out international shipping but are currently unable to offer International Shipping (outside North America) options via our website.
This however does not mean we aren’t able to ship to you. If you’d like to process an international order please send us an email to [email protected]
Our Returns Policy provides detailed information about options and procedures for returning your order.